Vital Soft is changing, introducing new products and services. Make the most of what we have on offer, keep up to date with the latest developments.CMS has been engaged in a Redress Scheme where customers were miss-sold credit cards/policies by leading banks in UK. There was a need for a CRM application to hold a list of all customer details, including name, address and other information to identify the customer and to track progress through the communications exercise. The database will also hold a list of policies related to each customer, a list of transactions against a policy (including renewals and payments made by the customer) and a list of settlements (generally a claim or other credits) applied by one of the banks to a policy. There were 5 distinct phases to the exercise which follow data cleansing of circa 4.4M policy records.